neTV Support
Publisher: Harvin Paul
Contact: paul.ankur@gmail.com

Getting started

Enter your neTV server's full address, username and password on the sign-in
screen. Prefer an address beginning with https://. This version connects to a
neTV server; entering an arbitrary Xtream provider address directly is not
supported. No commercial channels or television subscription are included.

Your server administrator configures the available channels and guide
categories. Use Settings > Refresh Guide to reload them. Server-side AI
upscaling requires the appropriate server hardware and configuration; it does
not run on your Apple device. The public review demo has AI upscaling disabled.

Connection or playback problems

Check the complete server address, including any required port. Confirm the
server is running and reachable from your device's network. If using a local
server, allow local-network access when prompted. HTTPS needs a valid server
certificate. Settings > Sign Out lets you sign in again.

If you forgot your password, ask the administrator of the server you use to
reset it. The app does not provide a separate neTV-wide account or password
reset service.

Contacting support

Email paul.ankur@gmail.com with your device model, operating-system version,
app version, the steps to reproduce the problem and any displayed error.
Remove passwords, session tokens and private stream URLs from screenshots or
logs before sending them. Never send a password to support.

Privacy and data requests

The privacy policy is available in the app before and after signing in, and at:
https://demo.tulane.casa/static/app/privacy.txt

Send privacy requests about publisher-operated services to paul.ankur@gmail.com.
For accounts or data on a third-party server, contact its administrator instead.

Public support page:
https://demo.tulane.casa/static/app/support.txt